Digitalize your operations management with EAZY COLLECTE’s “Request management” module

29 July 2024 - Waste management & urban cleanliness

The “Request Management” module of CLS’s EAZY COLLECTE ONLINE platform revolutionizes the planning, real-time monitoring and reporting of field services.

Say goodbye to Excel files and paper forms to be filled in by hand! 100% web-based, this module will become a must-have whatever your activity: bulky goods collection, home compacting, urban cleaning, bin provisioning, cleaning of your biowaste containers or even maintenance of your drop-off bins…

All the functions you need to manage your operations

As a key player in waste management solutions for over 20 years, we have worked with our users to develop a comprehensive, high-performance module dedicated to the management of off-tour interventions. Tried and tested for many years in a wide variety of situations encountered by our customers, whether local authorities, service providers or private waste collectors, this module enables you to dematerialize and record the management of your interventions, whatever they may be.

Manage your operations from A to Z, and respond quickly and effectively to the challenges facing your territory, to guarantee the satisfaction of your users:

• Based on an event reported by your field teams, or from a customer call, you can trigger an intervention request in just a few clicks, and assign it to the appropriate agents or the nearest truck for rapid resolution.
• Monitor the progress of the request in real time, and communicate with your users about its resolution. Your module can even be connected to your customer relationship management software for optimum interaction with your citizens!
• Don’t miss a single detail, and easily find the history: time of declaration and completion, precise location, photos, comments… Each intervention is precisely detailed, enabling fast and accurate claims management. Tracking the recurrence of interventions also enables you to take targeted awareness-raising measures.
• Whether it’s an unscheduled service call or a service by appointment, our advanced planning and automated route creation functionality enables you to schedule your requests and optimize the routes taken by your teams, for maximum time savings and enhanced productivity.
• Your agents are informed in real time on their NAVDROID tablet or their EAZYDROID mobile application of the tasks assigned to them, as well as all the details of the work to be carried out. The software guides them to the site and enables them to enter resolution information directly, for real-time communication with operations.

Discover all our solutions for an optimized waste management policy

Managing services by appointment: the example of bulky goods collection

The EAZY COLLECTE request management module is perfectly suited to managing your bulky goods collection rounds. Collection requests can be transmitted directly from your GRU software, or created manually in the tool during your customer’s phone call.

All you have to do is select the appointments you want to keep and schedule them from a dedicated module. The system proposes an optimized route schedule and displays the circuit to be completed. You can then transmit this optimized route to the truck (NAVDROID) or agent (EAZYDROID) of your choice for completion. The status of each appointment is then automatically updated in the EAZY COLLECTE platform as and when they are carried out by your teams.

What added value for my business?

By centralizing and automating the management of your interventions, EAZY COLLECTE’s solution enables you to gain in efficiency and precision.  You can react immediately to unforeseen events, and redirect actions to the nearest human and material resources. What’s more, the traceability and transparency offered by the module strengthen your relationship with your users/customers and testify to the quality of the service provided, thus improving overall satisfaction. You also benefit from an overview of operations, facilitating decision-making and strategic planning. Last but not least, the tool’s digitalization and software intelligence help reduce the use of paper and the carbon footprint of your travels when carrying out your interventions.

Want to know more ? Contact us!